Umar J Nmc

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Verified Buyer
| map-marker Karachi, Sindh

Scammed my account

my acc was scammed by an admin of fb having 44k members so i wanted to know if can get my acc back I have played this game for more than 3 years
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Resolved
Maro C

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Verified Reviewer

Resolved: Opening my account

IGG - Opening my account
Updated by user Nov 19, 2023

Company fixed the issue and I have been provided with product or service ordered. I need to solve the problem of opening my account..

and it says to me that the account is connected to another device.. and I would like to say that I do not have any other devices.

Original review Nov 19, 2023
I need to solve the problem of opening my account.. and it says to me that the account is connected to another device.. and I would like to say that I do not have any other devices.
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Anonymous
map-marker Pearland, Texas

Account #181903**** lock up.

IGG - Account #181903**** lock up.
I have 15b in my account then igg lock me up for no reason. When i got 100k they dont lock me up, once i win up to 15billion then they want my chips they lock me up that is some *** game from igg, igg open the game to public then why banned people when they rich have alot of chips igg just want to banned so you can buy their chips that *** i play hard to win that 15b that equal like almost $1,000 usa dollars. So please unlock my account so i can play.
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User's recommendation: Not recoment to anyone.

Beth B Upu

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Verified Reviewer

Locked out of account

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I was locked out of my account. I don't know why. I've played iggpokerdeluxe for years and was not even told why I was locked out.
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Pros:
  • Learned texas holdem
Cons:
  • Was locked out of account without a clear explanation as to why

Preferred solution: My account back.

Daniel H Iqi

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Verified Reviewer

Lords Mobile Account Stolen

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IGG - Lords Mobile Account Stolen
Updated by user Oct 04, 2023

No the theif made an order on my account and IGG now recognises the theif as the new user and wont look at account history to verify. So theif just has to access account then change login and then make an order and IGG the will recognise the theif as the new user...

Original review Sep 19, 2023
Account was stolen on sept. 5 .

Igg wants payment information from the theif... this is not possible. Igg refuses to even look at the account history which would match everything ive said. They dont care since Its not their time and money lost.

Many years and many dollars spent just to have IGG let the theif just have my account. What a joke of a customer service. You will talk to many reps and many supervisors and you will have to repeat your problem to each one since they dont communicate or read back to previous emails. Over 45 emails now and 2 weeks later.

CapDanCanada still stolen and being used by someone else. Thanks for making protecting the account theif IGG!!!
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Loss:
$5000
Pros:
  • Game used to be good
Cons:
  • Wont help get stolen account back

Preferred solution: My account back would be nice

User's recommendation: They will not protect your personal information

hyunwoo j Twf

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Verified Buyer
|

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Verified Reviewer
| map-marker Gangseo-Gu, Seoul

Account deletion information

IGG - Account deletion information
개인적인 이유로 계정을 삭제하고 싶어서 이메일을 보냅니다. 가능한 한 빨리 계정을 삭제하시기 바랍니다. 오히려 깡패같은 연맹 훈련에 연달아 털리니까 멘탈 나가서 못 하겠음 남은 다이아 환불 해주세요 ^^
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David S Hmu

Locked out of my account

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IGG - Locked out of my account
I don't know my igg account #but someone is logged into my account and I can log them out my name is David A stapleton my screen name is psycho3 David Ana I would appreciate your help getting my account back.
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Loss:
$350

Preferred solution: I would like my account back

User's recommendation: Watch out for hackers

Anthony D Xuc

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Verified Buyer

Two items missing

IGG - Two items missing
IGG - Two items missing - Image 2
Two items missing, dream, casino, immigration, visa I notice dream casino, missing a month and a half ago there have been multiple game updates I had for immigration orders that was converted into immigration visa immigration. Visa is now lost unable to access. Please help resolve these issues. I love the game I play it constantly. I havent missed a day since I started.
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Cons:
  • Have yet to receive satisfaction due to items missing

Preferred solution: DoomsdayLastSurvivors dream casino and immigration visa that was lost

User's recommendation: Get in contact with customer service for items missing or game, lag problems or issues involving account notify IgG for any information regarding problems with gaming experience account experience or issues with DoomsdayLastSurvivors

Marlisa Ufr
map-marker Carmel, Indiana

My friend was hacked

IGG - My friend was hacked
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IGG - My friend was hacked - Image 3

So my friend was hacked he was hacked for the second time now he had a 1 billion main account and then he had his 400 million ALT both of them got hacked. He contacts IgG support and nobody responds.

I am contacting because I have made previous reports in the last week personally IgG response to me and its not any of this AI stuff. Its actual people who actually respond to me so I want my friend to be able to get his account back his user name is scorpion.

I have a white list in my guild so I can pull up the exact name.

The hacker switch is the name to so please IgG contact me I am Navy SEAL LR on game I want you to also make sure that any account in XEN are my team so if you do not help them get their account back, not only will you be getting my messages spammed in your inbox but I will be contacting numerous support systems. I have a few friends who have contacts and of people who work at IgG

I will let them know to contact their contacts if this is not resolved

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Anonymous
map-marker Denver, Colorado

Locked out of my account

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Nothing. Nobody even talked to me. I lost my account but you keep saying that you can't find the account ( no data). I've been playing this game for over a year & have spent hundreds of dollars on my account, but no data is found. That doesn't sound right to me
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Carol O Isj

I'm fed up I got locked out of my account for sticking up for myself I reported the person who is abusing me on there but they're still on not right if like another chance I promise to be nice from no

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Got locked out of my account for sticking up for myself and the person who is abusing me is still on it's not fair I promise to be nice and from now on please give me another chance
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Preferred solution: My account unlocked

Anonymous
map-marker Feltham, England

Locked account

I was locked out of my account for apparently using inappropriate language I explained that I was cloned showing proof I bought a gem which I ended up losing 7 days off which has now ended I now have my account back open but it's the principal of lossing out when I did nothing wrong in the first place to be locked I would understand if I was swearing and stuff but why would I waist money on an app to break the rules but stupid don't you think I just don't understand why every time I pay for gold or chips or gems my account gets locked every time I have had so many accunts locked after me purchase items for what for your app to be run buy clones people getting bullied I love your game I love playing poker but this has to stop as use are losing customers left right and center I do my research I saw how use lost when it first came out now look at it all I ask for your company to do is go on to sit and go 10k and watch how some of the fake Accounts work they think that can get away with it because thay can make an account up easily copy your pic then use your name thay then ghost you swear get you Into trouble and we have to prove to use it wasn't us it getting out of hand it was so fun and fast now your lucky if anyone want to play it's becoming slow and people are getting annoyed with some moron tossing them hot dogs all the time trying to rouin the game you ask him nicely to stop but he just keeps doing it yet if we say anything to him about it he gets us locked for what for your own personal gain I spend money use block me and am not even swearing I said your welcome can't put c and o together without being muted use call it inappropriate language I call it being polite so if I say your welcome I get muted use call it inappropriate language it's stupid it be all the different idlf I was swearing telling someone to *** then yes that ground for a block but I never once used innapropate language or images so please keep a closer eye on your app see what we see and if your gonna make new account from what ever device use should start to charge people $2.00 for every new account I would if I was use that way thay can't keep making up fake Accounts or thay be out of pocket fair is fair I love your game I think it's one of the best poker games I have ever played and I will not break the rules for no one that's how loyal I am to your app use may have locked 12 of my accounts in the past I let them slide but when use locked me I was so pissed off I was heading to take use to court as it was the last straw I pay good money for chips and gold I play your game to de-stress myself after work or for something to do when am not bussy now it has become a joke being bullied for nothing my girlfriend get sexully harrased buy few blokes which I have had to ask them nicely to stop but thay won't I can't get mad and go off my nut as I don't want to be locked out so please just don't make it obvious that use are watching the game send on some people to play wand watch the game see what we have to put up with its ment to be fun for all not bulling and getting harrasing from other players and having to delete and uninstall your app if use want people to play and earn more chash find these people and band them for life I would

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Anonymous
map-marker Portlaoise, Laois

I got locked out of my account as I was getting abuse and I couldn't sit any longer and take it but person who was abusing me is still on on same account

Abuse I get abuse and because I stick up for myself I get my account locked Ive asked for another chance but noone getting back to me I did report the account that I was getting abuse from guess what they're still on with the same account sane IGG number I'm disgusted Ive begged and begged for another chance
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User's recommendation: Stay away

Leo T Dhi

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Verified Reviewer
| map-marker Houston, Texas

Account was hacked

IGG - Account was hacked
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IGG - Account was hacked - Image 3
IGG - Account was hacked - Image 4
Hello my account was hacked and guild was dismissed Email- kidman2288@***.com In-game- jacked guido My guild was bok Im not able to log in Please help
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

Report account

IGG - Report account
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A man talking dirty in poker tab,hope u can banned this acc.to many tab i saw this man talk nonsense
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User's recommendation: hope can help more player for fun playing

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